optimizing healthcare
People
Is our team performing repetitive and/or low value work? How can we repurpose our team to increase patient and clinician satisfaction?
Process
Do we have effective processes to minimize errors and optimize productivity? How can we shorten our revenue cycle and patient turnaround times?
Data
Do we trust our data to make important decisions? Are we leveraging our data effectively to drive decisions? Are we effectively managing our data?
Technology
Have we optimized our legacy IT assets? Are there emerging technologies that can catapult our productivity?
our blueprint approach
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Project Kickoff
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Business process owner interview
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Process & systems/applications inventory
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Business process SME level workshops
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Identify business criteria for platform selection activities if needed
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IT application support workshops
design
deliver
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Perform cost benefit analysis (CBA) of key interventions and document qualitative and quantitative assumptions
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Produce interventions heat map to prioritize all planned interventions
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Create a roadmap outlining the program timeline including all dependencies
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Collaborate with leadership to produce the business case content summarizing all innovations
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Executive report out and collaboration finalize next steps for program launch
Discover
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Gather current state performance data
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Identify opportunities for process improvements
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Overlay interventions against current state to illustrate areas for automation and optimization
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Conduct business process SME and process owner reviews
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Finalize platform selection to support automation journey
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Evaluate the impact of interventions on KPIs to inform the CBA exercise
DELIVERABLES
Intervention Catalog
SIPOC & Needs
Baseline Metrics
Business Case & CBA
Reimagined To Be State
Executive Report
Project Charter
SHORT TERM revenue
2X
Determine Needs, Detailed As Is
-
Project Kickoff
-
Business process owner interview
-
Process & systems/applications inventory
-
Business process SME level workshops
-
Identify business criteria for platform selection activities if needed
-
IT application support workshops
-
Performance Baselines, To be Ideation
-
Gather current state performance data
-
Identify opportunities for process improvements
-
Overlay interventions against current state to illustrate areas for automation and optimization
-
Conduct business process SME and process owner reviews
-
Finalize platform selection to support automation journey
-
Evaluate the impact of interventions on KPIs to inform the CBA exercise
-
Cost Benefit Analysis, Prioritized Roadmap
-
Perform cost benefit analysis (CBA) of key interventions and document qualitative and quantitative assumptions
-
Produce interventions heat map to prioritize all planned interventions
-
Create a roadmap outlining the program timeline including all dependencies
-
Collaborate with leadership to produce the business case content summarizing all innovations
-
Executive report out and collaboration finalize next steps for program launch
-